Overview
SCS Cloud is a cloud consulting firm helping mid-market businesses adopt and optimize modern SaaS platforms. As they scaled their own client base, they needed a trusted technical partner for the delivery of complex NetSuite and Salesforce engagements — one that could work alongside their team and own the deep implementation work.
The Challenge
SCS Cloud was winning larger deals that required specialized implementation depth they didn’t yet have in-house. They needed a partner who could deliver full NetSuite implementations, build Salesforce integrations, and handle custom development without compromising quality or client relationships.
What We Built
Backspan acted as the technical implementation arm for SCS Cloud across multiple client engagements. We delivered end-to-end NetSuite implementations, designed and built bidirectional Salesforce integrations, and developed custom solutions where out-of-the-box functionality fell short.
Key deliverables:
- Full NetSuite implementations for SCS Cloud’s end clients
- Bidirectional Salesforce ↔ NetSuite integration for sales-to-finance workflows
- Custom SuiteScript development for specialized business logic
- Salesforce configuration, workflow automation, and reporting setup
- Technical documentation and knowledge transfer to SCS Cloud’s team
- Ongoing post-go-live support and enhancement work
Results
- Multiple successful client go-lives delivered on time and on budget
- SCS Cloud able to take on larger, more complex deals with Backspan as a delivery partner
- Salesforce ↔ NetSuite integration reduced revenue recognition lag from days to near real-time
- Long-term partnership with ongoing delivery across new client engagements